AIOperations
Order Reconciliation
Support teams were manually cross-referencing orders across three systems. We built a tool that surfaces discrepancies automatically.
Marcus PennyDecember 15, 20256 min read
Insights
Perspectives on AI-native operations, digital commerce strategy, and building teams that deliver.
AIOperations
Cookie Compliance Validation
A compliance scanner flagged 900+ items. Most were false positives. We built a tool to separate signal from noise.
Marcus PennyDecember 12, 20255 min read
AIArchitecture
From reconciliation tool to operational architecture
A holiday incident exposed the limits of reactive tooling. Here's the architectural shift we're building in response.
Marcus PennyJanuary 14, 20255 min read